Frequently Asked Questions
Program Overview:
Q: What is Arlette & Co?
A: Arlette & Co is an online-based mentoring business focused on empowering high school and university students to thrive academically and personally, combining one-on-one mentoring, digital resources, and a supportive community.
Q: What subjects or topics are covered in the program?
A: You can find out more about the modules here.
Enrolment and Participation:
Q: How do I enrol my child in the program?
A: To enrol in a program, follow this link.
Q: I’m unsure if the program is right for my child.
A: You can schedule a 15 minute discovery call to chat about your child’s needs, goals, and how we can support them. You can do that here, or by emailing hello@arletteco.com.au
Program Logistics:
Q: How are the mentoring sessions conducted?
A: Mentoring sessions are typically conducted online through video conferencing platforms. You'll receive instructions on how to schedule these sessions after enrolling.
Q: What if I need to cancel a session?
A: Please see our cancellation policy as per our T&C’s. In short - to cancel or reschedule, contact us at least 24 hours before your scheduled meeting. A cancellation fee or “no-show” fee will be applied. We encourage rescheduling based on availability, and will make every effort to accommodate your request.
Q: How long does the program last?
A: The duration of the Flourish program is individual. It is split into 6 modules, which you complete at your own pace. You will remain a member of Arlette & Co’s community group after completing the program, and will have lifetime access to the resources.
Fees and Payment:
Q: How much does the program cost?
A: Program costs vary depending on the package you choose. You can find detailed pricing information on our website or by contacting our support team.
Q: What payment methods do you accept?
A: We accept payments via Stripe, including credit cards and PayPal. Detailed payment instructions will be provided during enrolment.
Q: Do you offer any discounts?
A: We occasionally offer discounts. Keep an eye on our website and social media channels for announcements.
Support and Contact:
Q: What if I have technical issues during the program?
A: If you encounter technical issues, contact our team at hello@arletteco.com.au
Q: How can I provide feedback or suggestions?
A: We value your feedback! You can provide feedback through our [Feedback Form Link] or by contacting our support team directly.
For any other questions or inquiries, please feel free to reach out to our team at hello@arletteco.com.au